close_workorder · Maximo Enterprise MCP: Risk & Policy

WHAT IT DOES

What close_workorder does on Maximo Enterprise MCP

AI agents use close_workorder to create or update resources in Maximo Enterprise MCP — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Maximo Enterprise MCP environment.

WHY IT NEEDS A POLICY

Why close_workorder needs a policy

Closing a work order is a reversible write operation that updates the work order's status and records actual hours and resolution notes. It modifies data in the enterprise system but does not delete records or initiate financial transactions. While impactful in a maintenance management context, the action can typically be reopened or amended, placing it in the Write category rather than Destructive.

From the tool's definition Tool closes a work order and transitions its status to COMP (completion), modifying the persistent state of a work order record in the Maximo enterprise system.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

close_workorder Rate-limited

close_workorder stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "close_workorder": {
      "limits": [
        {
          "counter": "close_workorder_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Maximo Enterprise MCP, so you can run agents against it safely.

FAQ

Questions about close_workorder

What does the close_workorder tool do? +

Close a work order with actual hours and resolution notes (status → COMP). It is categorised as a Write tool in the Maximo Enterprise MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on close_workorder? +

Register the Maximo Enterprise MCP server in PolicyLayer and add a rule for close_workorder: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Maximo Enterprise MCP. Nothing to install.

What risk level is close_workorder? +

close_workorder is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit close_workorder? +

Yes. Add a rate_limit block to the close_workorder rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block close_workorder completely? +

Set action: deny in the PolicyLayer policy for close_workorder. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides close_workorder? +

close_workorder is provided by the Maximo Enterprise MCP server (maximo-enterprise-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.