create_workorder · Maximo Enterprise MCP: Risk & Policy

WHAT IT DOES

What create_workorder does on Maximo Enterprise MCP

AI agents use create_workorder to create or update resources in Maximo Enterprise MCP — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Maximo Enterprise MCP environment.

WHY IT NEEDS A POLICY

Why create_workorder needs a policy

This tool creates new work orders in an enterprise system, which is a reversible Write operation. It has high severity because work orders directly impact asset maintenance workflows, resource allocation, and operational decisions across the enterprise, though it is not Destructive (can be cancelled) or Financial (no direct money movement).

From the tool's definition Tool description states 'Create a new work order in Maximo', which creates new data in the enterprise asset management system. The tool requires technician role authorization.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_workorder Rate-limited

create_workorder stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_workorder": {
      "limits": [
        {
          "counter": "create_workorder_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Maximo Enterprise MCP, so you can run agents against it safely.

FAQ

Questions about create_workorder

What does the create_workorder tool do? +

Create a new work order in Maximo. Requires technician role. It is categorised as a Write tool in the Maximo Enterprise MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_workorder? +

Register the Maximo Enterprise MCP server in PolicyLayer and add a rule for create_workorder: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Maximo Enterprise MCP. Nothing to install.

What risk level is create_workorder? +

create_workorder is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_workorder? +

Yes. Add a rate_limit block to the create_workorder rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_workorder completely? +

Set action: deny in the PolicyLayer policy for create_workorder. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_workorder? +

create_workorder is provided by the Maximo Enterprise MCP server (maximo-enterprise-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.