List service requests (SRs) — upstream intake records that convert to work orders.
AI agents call list_service_requests to retrieve information from Maximo Enterprise MCP without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves or queries service request records from the Maximo system. There are no side effects, data modifications, or irreversible actions. It is a straightforward data retrieval operation, placing it firmly in the Read category with low severity since unauthorized access to a list of service requests poses minimal immediate risk compared to tools that can approve, assign, or close work orders.
From the tool's definition Tool name 'list_service_requests' and description 'List service requests' indicate a retrieval operation. The verb 'list' is a quintessential read operation that queries and returns data without modification.
Attacks that exploit this kind of access
List service requests (SRs) — upstream intake records that convert to work orders. It is categorised as a Read tool in the Maximo Enterprise MCP MCP Server, which means it retrieves data without modifying state.
Register the Maximo Enterprise MCP server in PolicyLayer and add a rule for list_service_requests: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Maximo Enterprise MCP. Nothing to install.
list_service_requests is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_service_requests rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_service_requests. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_service_requests is provided by the Maximo Enterprise MCP server (maximo-enterprise-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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