Get ServiceNow change requests.
AI agents call get_change_requests to retrieve information from Enterprise MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool queries and retrieves change request data from ServiceNow without creating, modifying, or deleting records. It is a Read operation. However, severity is elevated to 'medium' rather than 'low' because change requests in enterprise systems often contain sensitive information (planned infrastructure changes, deployment details, system configurations, credentials in descriptions, or access modifications) that…
From the tool's definition Tool name is 'get_change_requests' and description states it 'Get ServiceNow change requests' — a retrieval operation with no modification.
Attacks that exploit this kind of access
Get ServiceNow change requests. It is categorised as a Read tool in the Enterprise MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Enterprise MCP Server MCP server in PolicyLayer and add a rule for get_change_requests: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Enterprise MCP Server. Nothing to install.
get_change_requests is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_change_requests rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_change_requests. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_change_requests is provided by the Enterprise MCP Server MCP server (maybeswapnil/enterprise-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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