Get all open tickets assigned to a user.
AI agents call get_my_open_tickets_tool to retrieve information from MCP Request-tracker without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool queries and retrieves existing ticket data without creating, modifying, deleting, or executing any operations. It is a read-only data retrieval operation with minimal blast radius if misused by an AI agent, as it only exposes already-assigned tickets visible to the user.
From the tool's definition Tool name 'get_my_open_tickets_tool' and description 'Get all open tickets assigned to a user' indicate a retrieval operation with no modifications or side effects.
Attacks that exploit this kind of access
Get all open tickets assigned to a user. It is categorised as a Read tool in the MCP Request-tracker MCP Server, which means it retrieves data without modifying state.
Register the MCP Request-tracker MCP server in PolicyLayer and add a rule for get_my_open_tickets_tool: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches MCP Request-tracker. Nothing to install.
get_my_open_tickets_tool is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_my_open_tickets_tool rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_my_open_tickets_tool. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_my_open_tickets_tool is provided by the MCP Request-tracker MCP server (crunchtools/mcp-request-tracker). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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