set_ticket_owner_tool · MCP Request-tracker MCP

WHAT IT DOES

What set_ticket_owner_tool does on MCP Request-tracker

AI agents use set_ticket_owner_tool to create or update resources in MCP Request-tracker — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your MCP Request-tracker environment.

WHY IT NEEDS A POLICY

Why set_ticket_owner_tool needs a policy

This tool modifies an existing ticket's owner field, which is a metadata change that affects workflow and assignment state. It is reversible (another owner can be assigned), so it does not qualify as Destructive. It does not read-only retrieve data (Read), nor does it execute arbitrary code (Execute) or move financial resources (Financial). It is a straightforward data modification action, fitting the Write category.

From the tool's definition Tool name 'set_ticket_owner_tool' and description 'Set the owner of a ticket (take/assign ticket)' indicate modification of ticket metadata. The action is reversible—ownership can be reassigned to another user.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

set_ticket_owner_tool Rate-limited

set_ticket_owner_tool stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "set_ticket_owner_tool": {
      "limits": [
        {
          "counter": "set_ticket_owner_tool_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches MCP Request-tracker, so you can run agents against it safely.

FAQ

Questions about set_ticket_owner_tool

What does the set_ticket_owner_tool tool do? +

Set the owner of a ticket (take/assign ticket). It is categorised as a Write tool in the MCP Request-tracker MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on set_ticket_owner_tool? +

Register the MCP Request-tracker MCP server in PolicyLayer and add a rule for set_ticket_owner_tool: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches MCP Request-tracker. Nothing to install.

What risk level is set_ticket_owner_tool? +

set_ticket_owner_tool is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit set_ticket_owner_tool? +

Yes. Add a rate_limit block to the set_ticket_owner_tool rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block set_ticket_owner_tool completely? +

Set action: deny in the PolicyLayer policy for set_ticket_owner_tool. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides set_ticket_owner_tool? +

set_ticket_owner_tool is provided by the MCP Request-tracker MCP server (crunchtools/mcp-request-tracker). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.