support_create_ticket · AgentOS MCP: Risk & Policy

WHAT IT DOES

What support_create_ticket does on AgentOS

AI agents use support_create_ticket to create or update resources in AgentOS — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your AgentOS environment.

WHY IT NEEDS A POLICY

Why support_create_ticket needs a policy

This tool creates a new support ticket, which is a reversible write operation. It generates a new record but does not delete data, execute code, or involve financial transactions. Misuse could result in spam tickets but has a low blast radius.

From the tool's definition "Create a new support ticket" — creates a new record/entity in a support system

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

support_create_ticket Rate-limited

support_create_ticket stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "support_create_ticket": {
      "limits": [
        {
          "counter": "support_create_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches AgentOS, so you can run agents against it safely.

FAQ

Questions about support_create_ticket

What does the support_create_ticket tool do? +

Create a new support ticket for issues, questions, or feature requests. It is categorised as a Write tool in the AgentOS MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on support_create_ticket? +

Register the AgentOS MCP server in PolicyLayer and add a rule for support_create_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches AgentOS. Nothing to install.

What risk level is support_create_ticket? +

support_create_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit support_create_ticket? +

Yes. Add a rate_limit block to the support_create_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block support_create_ticket completely? +

Set action: deny in the PolicyLayer policy for support_create_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides support_create_ticket? +

support_create_ticket is provided by the AgentOS MCP server (netflypsb/agentos). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.