Delete an existing case in Salesforce.
AI agents call delete_case to permanently remove resources in Salesforce MCP Server — typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.
This tool performs an irreversible deletion operation on a Salesforce case record. Deletion cannot be undone without manual restoration or backups, making it destructive. While not as severe as financial tools, it ranks higher than Execute or Write because the action is permanent.
From the tool's definition Tool name is 'delete_case' and description states 'Delete an existing case in Salesforce.' The verb 'delete' indicates irreversible removal of data.
Attacks that exploit this kind of access
Delete an existing case in Salesforce. It is categorised as a Destructive tool in the Salesforce MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.
Register the Salesforce MCP Server MCP server in PolicyLayer and add a rule for delete_case: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Salesforce MCP Server. Nothing to install.
delete_case is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.
Yes. Add a rate_limit block to the delete_case rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for delete_case. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
delete_case is provided by the Salesforce MCP Server MCP server (obot-platform/salesforce-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
delete_case is one line of Salesforce MCP Server's registry record.
The record carries the whole server: verified identity, auth posture, risk grade, every tool classified, recommended policy — re-checked continuously.
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