Retrieve all current (non-closed) orders for the authenticated user.
AI agents call list_user_orders to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool queries and returns existing order data scoped to the authenticated user. It performs a simple read operation without creating, modifying, deleting, or executing any actions. The scope is limited to the user's own orders, reducing blast radius. While exposure of order history could be sensitive, the read-only nature and user-scoped access classify it as low severity.
From the tool's definition Tool name 'list_user_orders' and description 'Retrieve all current (non-closed) orders for the authenticated user' indicates data retrieval with no modification or side effects.
Attacks that exploit this kind of access
Retrieve all current (non-closed) orders for the authenticated user. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for list_user_orders: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
list_user_orders is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_user_orders rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_user_orders. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_user_orders is provided by the ServiceNow MCP Server MCP server (pavecer/mcp-server-servicenow). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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