List service desk requests with optional filters
AI agents call list_requests to retrieve information from Service Desk Plus MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves and queries existing service desk requests using filters, which is a read-only operation with no side effects. It does not create, modify, delete, or execute external operations. The blast radius is minimal as misuse would only expose information already accessible to the authenticated user.
From the tool's definition Tool name 'list_requests' and description 'List service desk requests with optional filters' indicate data retrieval with no modification or deletion capability.
Attacks that exploit this kind of access
List service desk requests with optional filters. It is categorised as a Read tool in the Service Desk Plus MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Service Desk Plus MCP Server MCP server in PolicyLayer and add a rule for list_requests: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Service Desk Plus MCP Server. Nothing to install.
list_requests is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_requests rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_requests. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_requests is provided by the Service Desk Plus MCP Server MCP server (pttg-it/sdp-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
Teams ship this data inside their own products. See what a licence covers →