pylon_create_issue · Pylon MCP: Risk & Policy

WHAT IT DOES

What pylon_create_issue does on Pylon

AI agents use pylon_create_issue to create or update resources in Pylon — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Pylon environment.

WHY IT NEEDS A POLICY

Why pylon_create_issue needs a policy

This tool creates new records (support issues/tickets) in Pylon, which is a reversible Write operation. While it adds data to the system, tickets can be deleted or archived. The severity is medium because misuse could create spam tickets, clog support queues, or generate false support records, but the impact is bounded to ticket creation without financial consequences or destructive data loss.

From the tool's definition Tool description states 'Create a new support issue/ticket in Pylon' — the verb 'create' and action of adding a new ticket represents data creation.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

pylon_create_issue Rate-limited

pylon_create_issue stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "pylon_create_issue": {
      "limits": [
        {
          "counter": "pylon_create_issue_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

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PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Pylon, so you can run agents against it safely.

FAQ

Questions about pylon_create_issue

What does the pylon_create_issue tool do? +

Create a new support issue/ticket in Pylon. It is categorised as a Write tool in the Pylon MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on pylon_create_issue? +

Register the Pylon MCP server in PolicyLayer and add a rule for pylon_create_issue: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Pylon. Nothing to install.

What risk level is pylon_create_issue? +

pylon_create_issue is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit pylon_create_issue? +

Yes. Add a rate_limit block to the pylon_create_issue rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block pylon_create_issue completely? +

Set action: deny in the PolicyLayer policy for pylon_create_issue. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides pylon_create_issue? +

pylon_create_issue is provided by the Pylon MCP server (@customer-support-success/pylon-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.