dual_send_support_message · DUAL MCP Server MCP

WHAT IT DOES

What dual_send_support_message does on DUAL MCP Server

AI agents use dual_send_support_message to create or update resources in DUAL MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your DUAL MCP Server environment.

WHY IT NEEDS A POLICY

Why dual_send_support_message needs a policy

This tool creates or submits a new support message to an external service (the DUAL team). This is a write operation as it creates reversible data (a message can be deleted or superseded). It has no destructive effects, does not execute code or commands, involves no financial transactions, and does not directly modify blockchain state or user assets.

From the tool's definition Tool name 'dual_send_support_message' and description 'Send a support message to the DUAL team' indicate creation of a message artifact.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

dual_send_support_message Rate-limited

dual_send_support_message stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "dual_send_support_message": {
      "limits": [
        {
          "counter": "dual_send_support_message_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches DUAL MCP Server, so you can run agents against it safely.

FAQ

Questions about dual_send_support_message

What does the dual_send_support_message tool do? +

Send a support message to the DUAL team. It is categorised as a Write tool in the DUAL MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on dual_send_support_message? +

Register the DUAL MCP Server MCP server in PolicyLayer and add a rule for dual_send_support_message: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches DUAL MCP Server. Nothing to install.

What risk level is dual_send_support_message? +

dual_send_support_message is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit dual_send_support_message? +

Yes. Add a rate_limit block to the dual_send_support_message rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block dual_send_support_message completely? +

Set action: deny in the PolicyLayer policy for dual_send_support_message. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides dual_send_support_message? +

dual_send_support_message is provided by the DUAL MCP Server MCP server (ro-ro-b/dual-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.