create_call · Mycase MCP: Risk & Policy

WHAT IT DOES

What create_call does on Mycase

AI agents use create_call to create or update resources in Mycase — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Mycase environment.

WHY IT NEEDS A POLICY

Why create_call needs a policy

This tool creates a new call record in the MyCase system, which is a reversible write operation. It does not execute arbitrary code or external actions, does not delete data, and does not involve financial transactions.

From the tool's definition Tool name is 'create_call' and description states 'Log a call', indicating it creates/records a new entry in the case management system with parameters for timing, direction, and assignment.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_call Rate-limited

create_call stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_call": {
      "limits": [
        {
          "counter": "create_call_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Mycase, so you can run agents against it safely.

FAQ

Questions about create_call

What does the create_call tool do? +

Log a call. called_at: ISO 8601. call_type: inbound | outbound. call_for_staff_id: staff member the call is for. It is categorised as a Write tool in the Mycase MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_call? +

Register the Mycase MCP server in PolicyLayer and add a rule for create_call: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Mycase. Nothing to install.

What risk level is create_call? +

create_call is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_call? +

Yes. Add a rate_limit block to the create_call rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_call completely? +

Set action: deny in the PolicyLayer policy for create_call. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_call? +

create_call is provided by the Mycase MCP server (rosenadvertising/mycase-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.