public_access_portal_tickets

Get list of portal helpdesk tickets (/my/tickets).

SERVEROdoo Claude MCP SOURCErosenvladimirov/odoo-claude-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/rosenvladimirov-odoo-claude-mcp/public-access-portal-tickets.md

WHAT IT DOES

What public_access_portal_tickets does on Odoo Claude MCP

AI agents call public_access_portal_tickets to retrieve information from Odoo Claude MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why public_access_portal_tickets is rated Low

The tool performs a read-only query to retrieve helpdesk ticket information from a user's portal view. There are no indications of data modification, deletion, code execution, or financial impact. The endpoint pattern (/my/tickets) is standard for retrieving user-scoped resources.

From the tool's definition Tool description states 'Get list of portal helpdesk tickets (/my/tickets)' — this is a retrieval operation that queries existing ticket data without modifying, deleting, or executing side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs public_access_portal_tickets safely

PolicyLayer is an MCP gateway: it sits between your AI agents and Odoo Claude MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For public_access_portal_tickets, this is the rule to start with:

public_access_portal_tickets Allowed

public_access_portal_tickets is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "public_access_portal_tickets": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect Odoo Claude MCP, apply this rule, and every public_access_portal_tickets call is checked against it from then on.

FAQ

Questions about public_access_portal_tickets

What does the public_access_portal_tickets tool do? +

Get list of portal helpdesk tickets (/my/tickets). It is categorised as a Read tool in the Odoo Claude MCP MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on public_access_portal_tickets? +

Register the Odoo Claude MCP server in PolicyLayer and add a rule for public_access_portal_tickets: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Odoo Claude MCP. Nothing to install.

What risk level is public_access_portal_tickets? +

public_access_portal_tickets is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit public_access_portal_tickets? +

Yes. Add a rate_limit block to the public_access_portal_tickets rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block public_access_portal_tickets completely? +

Set action: deny in the PolicyLayer policy for public_access_portal_tickets. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides public_access_portal_tickets? +

public_access_portal_tickets is provided by the Odoo Claude MCP server (rosenvladimirov/odoo-claude-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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