get_customer_history

Retrieves historical analysis data for a specific customer, including all previous analyses, trends, and active alerts. THIS REQUIRES DATABASE ACCESS - Claude cannot do this alone!

Server Sentiment Evolution Tracker rubenreyesss/mcp-nlp-analytics
Category Read
Risk class Low
Parameters 00 required

What get_customer_history does on Sentiment Evolution Tracker

AI agents call get_customer_history to retrieve information from Sentiment Evolution Tracker without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why get_customer_history needs a policy

This tool queries and retrieves existing data from a customer history database without modifying, deleting, or executing external operations. It is clearly a Read operation.

From the tool's definition Tool 'retrieves historical analysis data' (exact quote from description). No modification or deletion of data. Outputs sentiment trends, analyses, and alerts for a customer.

Questions about get_customer_history

What does the get_customer_history tool do? +

Retrieves historical analysis data for a specific customer, including all previous analyses, trends, and active alerts. THIS REQUIRES DATABASE ACCESS - Claude cannot do this alone!. It is categorised as a Read tool in the Sentiment Evolution Tracker MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_customer_history? +

Register the Sentiment Evolution Tracker MCP server in PolicyLayer and add a rule for get_customer_history: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Sentiment Evolution Tracker. Nothing to install.

What risk level is get_customer_history? +

get_customer_history is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_customer_history? +

Yes. Add a rate_limit block to the get_customer_history rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_customer_history completely? +

Set action: deny in the PolicyLayer policy for get_customer_history. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_customer_history? +

get_customer_history is provided by the Sentiment Evolution Tracker MCP server (rubenreyesss/mcp-nlp-analytics). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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