snow_auto_resolve_incident
Attempts automated resolution of technical incidents based on known patterns and previous solutions. Includes dry-run mode for safety.
This record as markdown: /tools/serac/snow-auto-resolve-incident.md
What snow_auto_resolve_incident does on Serac
AI agents invoke snow_auto_resolve_incident to trigger actions in Serac. What it does depends on the arguments the agent supplies, and its effects often reach beyond the immediate call: builds kicked off, notifications sent, workflows started.
Why snow_auto_resolve_incident is rated High
Automatically resolving incidents involves executing workflows, changing incident states, and potentially triggering downstream actions (notifications, closures, system changes). This goes beyond a simple write — it orchestrates external operations whose effects depend on the incident context. The mention of a 'dry-run mode for safety' implies the live mode has significant real-world consequences.
From the tool's definition 'Attempts automated resolution of technical incidents' and 'Includes dry-run mode for safety' — the tool actively triggers resolution actions on incidents, not merely reading or writing data passively.
Attacks that exploit this kind of access
The rule that runs snow_auto_resolve_incident safely
PolicyLayer is an MCP gateway: it sits between your AI agents and Serac, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For snow_auto_resolve_incident, this is the rule to start with:
snow_auto_resolve_incident stays usable, but rate-capped: a runaway agent can't fire it dozens of times a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect Serac, apply this rule, and every snow_auto_resolve_incident call is checked against it from then on.
Questions about snow_auto_resolve_incident
Attempts automated resolution of technical incidents based on known patterns and previous solutions. Includes dry-run mode for safety. It is categorised as a Execute tool in the Serac MCP Server, which means it can trigger actions or run processes. Use rate limits and argument validation.
Register the Serac MCP server in PolicyLayer and add a rule for snow_auto_resolve_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Serac. Nothing to install.
snow_auto_resolve_incident is a Execute tool with high risk. Execute tools should be rate-limited and have argument validation enabled.
Yes. Add a rate_limit block to the snow_auto_resolve_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for snow_auto_resolve_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
snow_auto_resolve_incident is provided by the Serac MCP server (serac-labs/serac). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
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