create_script_include · ServiceNow MCP Server MCP

WHAT IT DOES

What create_script_include does on ServiceNow MCP Server

AI agents use create_script_include to create or update resources in ServiceNow MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow MCP Server environment.

WHY IT NEEDS A POLICY

Why create_script_include needs a policy

This tool creates a new script include, which is a reusable server-side JavaScript library in ServiceNow. While the primary action is Write (creating a new record), script includes contain executable code that can be invoked by other scripts, business rules, and workflows.

From the tool's definition "Create a new script include in ServiceNow"

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_script_include Rate-limited

create_script_include stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_script_include": {
      "limits": [
        {
          "counter": "create_script_include_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceNow MCP Server, so you can run agents against it safely.

FAQ

Questions about create_script_include

What does the create_script_include tool do? +

Create a new script include in ServiceNow. It is categorised as a Write tool in the ServiceNow MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_script_include? +

Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for create_script_include: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.

What risk level is create_script_include? +

create_script_include is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_script_include? +

Yes. Add a rate_limit block to the create_script_include rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_script_include completely? +

Set action: deny in the PolicyLayer policy for create_script_include. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_script_include? +

create_script_include is provided by the ServiceNow MCP Server MCP server (shameerampcome/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.