List change requests with filtering options
AI agents call list_change_requests to retrieve information from ServiceNow MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves and queries change request records from ServiceNow with optional filtering, matching the Read category definition (retrieves or queries data; no side effects). No creation, modification, deletion, or execution of commands is performed. The severity is low as it only exposes data visibility within existing access controls.
From the tool's definition Tool name 'list_change_requests' and description 'List change requests with filtering options' indicate querying/retrieval of existing change request data without modification, deletion, or execution of operations.
Attacks that exploit this kind of access
List change requests with filtering options. It is categorised as a Read tool in the ServiceNow MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow MCP Server MCP server in PolicyLayer and add a rule for list_change_requests: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow MCP Server. Nothing to install.
list_change_requests is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_change_requests rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_change_requests. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_change_requests is provided by the ServiceNow MCP Server MCP server (shameerampcome/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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