create_voc_ticket · hokan MCP Server MCP: Risk & Policy

WHAT IT DOES

What create_voc_ticket does on hokan MCP Server

AI agents use create_voc_ticket to create or update resources in hokan MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your hokan MCP Server environment.

WHY IT NEEDS A POLICY

Why create_voc_ticket needs a policy

This tool creates a new VOC (Voice of Customer) ticket in the hokan Insurance CRM system. Creating records is a Write operation—it modifies system state but is reversible (the ticket can be deleted or updated). The severity is medium because VOC tickets typically contain customer feedback/complaints that could affect business decisions, but the operation itself is not destructive, financial, or code-execution based.

From the tool's definition Tool name 'create_voc_ticket' and description 'VOCチケットを作成します' (creates a VOC ticket) indicate data creation. VOC (Voice of Customer) tickets are customer feedback records that modify CRM state reversibly.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_voc_ticket Rate-limited

create_voc_ticket stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_voc_ticket": {
      "limits": [
        {
          "counter": "create_voc_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches hokan MCP Server, so you can run agents against it safely.

FAQ

Questions about create_voc_ticket

What does the create_voc_ticket tool do? +

VOCチケットを作成します. It is categorised as a Write tool in the hokan MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_voc_ticket? +

Register the hokan MCP Server MCP server in PolicyLayer and add a rule for create_voc_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches hokan MCP Server. Nothing to install.

What risk level is create_voc_ticket? +

create_voc_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_voc_ticket? +

Yes. Add a rate_limit block to the create_voc_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_voc_ticket completely? +

Set action: deny in the PolicyLayer policy for create_voc_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_voc_ticket? +

create_voc_ticket is provided by the hokan MCP Server MCP server (shinonft/hokan-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.