pagerduty_acknowledge_incident

WHAT IT DOES

What pagerduty_acknowledge_incident does on Integrations MCP

AI agents use pagerduty_acknowledge_incident to create or update resources in Integrations MCP — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Integrations MCP environment.

WHY IT NEEDS A POLICY

Why pagerduty_acknowledge_incident needs a policy

Acknowledging an incident changes its state in PagerDuty from 'triggered' to 'acknowledged', which is a reversible state modification (it can be re-triggered or resolved). This is a Write operation — it modifies data but does not irreversibly delete anything or execute arbitrary code. Misuse could suppress alerting workflows, giving it medium severity.

From the tool's definition Acknowledge a triggered PagerDuty incident

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

pagerduty_acknowledge_incident Rate-limited

pagerduty_acknowledge_incident stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "pagerduty_acknowledge_incident": {
      "limits": [
        {
          "counter": "pagerduty_acknowledge_incident_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Integrations MCP, so you can run agents against it safely.

FAQ

Questions about pagerduty_acknowledge_incident

What does the pagerduty_acknowledge_incident tool do? +

Acknowledge a triggered PagerDuty incident. It is categorised as a Write tool in the Integrations MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on pagerduty_acknowledge_incident? +

Register the Integrations MCP server in PolicyLayer and add a rule for pagerduty_acknowledge_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Integrations MCP. Nothing to install.

What risk level is pagerduty_acknowledge_incident? +

pagerduty_acknowledge_incident is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit pagerduty_acknowledge_incident? +

Yes. Add a rate_limit block to the pagerduty_acknowledge_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block pagerduty_acknowledge_incident completely? +

Set action: deny in the PolicyLayer policy for pagerduty_acknowledge_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides pagerduty_acknowledge_incident? +

pagerduty_acknowledge_incident is provided by the Integrations MCP server (shriram-vasudevan/integrations-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.