pagerduty_resolve_incident · Integrations MCP: Risk & Policy

WHAT IT DOES

What pagerduty_resolve_incident does on Integrations MCP

AI agents use pagerduty_resolve_incident to create or update resources in Integrations MCP — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Integrations MCP environment.

WHY IT NEEDS A POLICY

Why pagerduty_resolve_incident needs a policy

This tool creates or modifies data reversibly by changing an incident's status. The action is not destructive (the incident record is not deleted), not financial, and not code execution. However, it has high severity because resolving incidents can affect alerting chains, on-call scheduling, and incident response workflows.

From the tool's definition Tool name 'pagerduty_resolve_incident' and description 'Resolve a PagerDuty incident' indicate the tool modifies the state of an incident by transitioning it from unresolved to resolved status.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

pagerduty_resolve_incident Rate-limited

pagerduty_resolve_incident stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "pagerduty_resolve_incident": {
      "limits": [
        {
          "counter": "pagerduty_resolve_incident_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Integrations MCP, so you can run agents against it safely.

FAQ

Questions about pagerduty_resolve_incident

What does the pagerduty_resolve_incident tool do? +

Resolve a PagerDuty incident. It is categorised as a Write tool in the Integrations MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on pagerduty_resolve_incident? +

Register the Integrations MCP server in PolicyLayer and add a rule for pagerduty_resolve_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Integrations MCP. Nothing to install.

What risk level is pagerduty_resolve_incident? +

pagerduty_resolve_incident is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit pagerduty_resolve_incident? +

Yes. Add a rate_limit block to the pagerduty_resolve_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block pagerduty_resolve_incident completely? +

Set action: deny in the PolicyLayer policy for pagerduty_resolve_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides pagerduty_resolve_incident? +

pagerduty_resolve_incident is provided by the Integrations MCP server (shriram-vasudevan/integrations-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.