docs_create_site · MCP Help Scout MCP: Risk & Policy

WHAT IT DOES

What docs_create_site does on MCP Help Scout

AI agents use docs_create_site to create or update resources in MCP Help Scout — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your MCP Help Scout environment.

WHY IT NEEDS A POLICY

Why docs_create_site needs a policy

This tool creates a new resource (a Docs site) which is a reversible write operation. It does not delete, execute code, or involve financial transactions. Severity is medium as creating sites could have organizational impact but is reversible.

From the tool's definition Create a new Docs site

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

docs_create_site Rate-limited

docs_create_site stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "docs_create_site": {
      "limits": [
        {
          "counter": "docs_create_site_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches MCP Help Scout, so you can run agents against it safely.

FAQ

Questions about docs_create_site

What does the docs_create_site tool do? +

Create a new Docs site. It is categorised as a Write tool in the MCP Help Scout MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on docs_create_site? +

Register the MCP Help Scout MCP server in PolicyLayer and add a rule for docs_create_site: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches MCP Help Scout. Nothing to install.

What risk level is docs_create_site? +

docs_create_site is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit docs_create_site? +

Yes. Add a rate_limit block to the docs_create_site rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block docs_create_site completely? +

Set action: deny in the PolicyLayer policy for docs_create_site. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides docs_create_site? +

docs_create_site is provided by the MCP Help Scout MCP server (solveitsimply/mcp-helpscout). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.