docs_update_category_order · MCP Help Scout MCP

WHAT IT DOES

What docs_update_category_order does on MCP Help Scout

AI agents use docs_update_category_order to create or update resources in MCP Help Scout — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your MCP Help Scout environment.

WHY IT NEEDS A POLICY

Why docs_update_category_order needs a policy

Reordering categories changes their display order in a collection but does not delete or irreversibly destroy any data. The operation can be undone by reordering again, making it a Write rather than Destructive action. Misuse could disrupt knowledge base navigation but has limited blast radius.

From the tool's definition 'Reorder categories in a Docs collection' — this modifies the ordering/arrangement of existing categories, which is a reversible write operation

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

docs_update_category_order Rate-limited

docs_update_category_order stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "docs_update_category_order": {
      "limits": [
        {
          "counter": "docs_update_category_order_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

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PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches MCP Help Scout, so you can run agents against it safely.

FAQ

Questions about docs_update_category_order

What does the docs_update_category_order tool do? +

Reorder categories in a Docs collection. It is categorised as a Write tool in the MCP Help Scout MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on docs_update_category_order? +

Register the MCP Help Scout MCP server in PolicyLayer and add a rule for docs_update_category_order: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches MCP Help Scout. Nothing to install.

What risk level is docs_update_category_order? +

docs_update_category_order is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit docs_update_category_order? +

Yes. Add a rate_limit block to the docs_update_category_order rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block docs_update_category_order completely? +

Set action: deny in the PolicyLayer policy for docs_update_category_order. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides docs_update_category_order? +

docs_update_category_order is provided by the MCP Help Scout MCP server (solveitsimply/mcp-helpscout). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.