Add a comment or work note to any task-based record (incident, change_request,
AI agents use add_task_comment to create or update resources in Now Sdk Ext — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Now Sdk Ext environment.
This is a Write operation because it creates new comment/note data within existing task records, modifying their state but not destructively. The severity is medium because misuse could add misleading or malicious comments to critical incident or change records, affecting visibility and decision-making, though the action is reversible (comments can typically be deleted or edited).
From the tool's definition The tool adds a comment or work note to task-based records (incident, change_request), which creates and modifies data reversibly without deleting it.
Documented attack patterns abuse exactly the kind of access add_task_comment gives an agent:
PolicyLayer is an MCP gateway — it sits between your AI agents and Now Sdk Ext, and nothing reaches the server without passing your rules. This is the rule we recommend for add_task_comment:
{
"version": "1",
"default": "deny",
"tools": {
"add_task_comment": {
"limits": [
{
"counter": "add_task_comment_rate",
"window": "minute",
"max": 30,
"scope": "grant"
}
]
}
}
}add_task_comment stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
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Add a comment or work note to any task-based record (incident, change_request,. It is categorised as a Write tool in the Now Sdk Ext MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the Now Sdk Ext MCP server in PolicyLayer and add a rule for add_task_comment: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Now Sdk Ext. Nothing to install.
add_task_comment is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the add_task_comment rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for add_task_comment. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
add_task_comment is provided by the Now Sdk Ext MCP server (sonisoft-cnanda/now-sdk-ext-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Start from Now Sdk Ext, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.
Free to start. No card required.
86 Now Sdk Ext tools catalogued and risk-classified — across an index of 43,000+ MCP servers.