Medium Risk

update_store_app

Update an installed ServiceNow store application to a newer version.

How to control update_store_app ↓

What update_store_app does on Now Sdk Ext

AI agents use update_store_app to create or update resources in Now Sdk Ext — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Now Sdk Ext environment.

Medium Risk

Why update_store_app needs a policy

Updating an application is a reversible write operation that changes application configuration and code. While potentially impactful (applications may be business-critical), the operation itself is not destructive (can be rolled back or downgraded) and does not involve deletion, financial transactions, or arbitrary code execution.

From the tool's definition Tool description states 'Update an installed ServiceNow store application to a newer version' — this modifies application state through a version upgrade operation.

Documented attack patterns abuse exactly the kind of access update_store_app gives an agent:

How to control update_store_app

PolicyLayer is an MCP gateway — it sits between your AI agents and Now Sdk Ext, and nothing reaches the server without passing your rules. This is the rule we recommend for update_store_app:

policy.json
{
  "version": "1",
  "default": "deny",
  "tools": {
    "update_store_app": {
      "limits": [
        {
          "counter": "update_store_app_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

update_store_app stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

  1. Create a free account and register Now Sdk Ext — nothing to install.
  2. Add this policy — paste it, or build it visually.
  3. Point your MCP client (Claude, Cursor, anything) at your gateway URL.
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Related tools and policies

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Questions about update_store_app

What does the update_store_app tool do? +

Update an installed ServiceNow store application to a newer version. It is categorised as a Write tool in the Now Sdk Ext MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on update_store_app? +

Register the Now Sdk Ext MCP server in PolicyLayer and add a rule for update_store_app: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Now Sdk Ext. Nothing to install.

What risk level is update_store_app? +

update_store_app is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit update_store_app? +

Yes. Add a rate_limit block to the update_store_app rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block update_store_app completely? +

Set action: deny in the PolicyLayer policy for update_store_app. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides update_store_app? +

update_store_app is provided by the Now Sdk Ext MCP server (sonisoft-cnanda/now-sdk-ext-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

Enforce policy on every Now Sdk Ext tool call.

Start from Now Sdk Ext, add the rest of your stack, and see everything your agents can call. Then put policy on all of it.

Free to start. No card required.

86 Now Sdk Ext tools catalogued and risk-classified — across an index of 43,000+ MCP servers.

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