acknowledge_assign_and_close_incident

WHAT IT DOES

What acknowledge_assign_and_close_incident does on ReliaQuest GreyMatter MCP Server

AI agents use acknowledge_assign_and_close_incident to create or update resources in ReliaQuest GreyMatter MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ReliaQuest GreyMatter MCP Server environment.

WHY IT NEEDS A POLICY

Why acknowledge_assign_and_close_incident needs a policy

This tool modifies incident records by changing their status (acknowledged, assigned, closed) but does not irreversibly delete data—incidents remain in the system but with updated state. This is a reversible modification (incidents can be reopened or reassigned), placing it in the Write category.

From the tool's definition Tool name and description indicate a mutation that acknowledges, assigns, and closes an incident. The description explicitly states 'mutation' and references 'acknowledgeAssignAndCloseIncident', which are GraphQL operations that modify state.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

acknowledge_assign_and_close_incident Rate-limited

acknowledge_assign_and_close_incident stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "acknowledge_assign_and_close_incident": {
      "limits": [
        {
          "counter": "acknowledge_assign_and_close_incident_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ReliaQuest GreyMatter MCP Server, so you can run agents against it safely.

FAQ

Questions about acknowledge_assign_and_close_incident

What does the acknowledge_assign_and_close_incident tool do? +

Incidents \u00b7 mutation acknowledgeAssignAndCloseIncident. Variables: input. Example variables: {\. It is categorised as a Write tool in the ReliaQuest GreyMatter MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on acknowledge_assign_and_close_incident? +

Register the ReliaQuest GreyMatter MCP Server MCP server in PolicyLayer and add a rule for acknowledge_assign_and_close_incident: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ReliaQuest GreyMatter MCP Server. Nothing to install.

What risk level is acknowledge_assign_and_close_incident? +

acknowledge_assign_and_close_incident is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit acknowledge_assign_and_close_incident? +

Yes. Add a rate_limit block to the acknowledge_assign_and_close_incident rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block acknowledge_assign_and_close_incident completely? +

Set action: deny in the PolicyLayer policy for acknowledge_assign_and_close_incident. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides acknowledge_assign_and_close_incident? +

acknowledge_assign_and_close_incident is provided by the ReliaQuest GreyMatter MCP Server MCP server (space-c0wboy/reliaquest-greymatter-mcp-server). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.