infoset_create_ticket · Infoset MCP: Risk & Policy

WHAT IT DOES

What infoset_create_ticket does on Infoset

AI agents use infoset_create_ticket to create or update resources in Infoset — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Infoset environment.

WHY IT NEEDS A POLICY

Why infoset_create_ticket needs a policy

This tool creates a new ticket record in the Infoset CRM, modifying system state reversibly. It is a Write operation (not Read, as it changes data; not Execute, as it doesn't run arbitrary code; not Destructive, as ticket creation is reversible via deletion; not Financial, as it doesn't involve payments).

From the tool's definition Tool name is 'infoset_create_ticket' and description states 'Create a new Infoset ticket', which creates a new data record in the CRM system.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

infoset_create_ticket Rate-limited

infoset_create_ticket stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "infoset_create_ticket": {
      "limits": [
        {
          "counter": "infoset_create_ticket_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Infoset, so you can run agents against it safely.

FAQ

Questions about infoset_create_ticket

What does the infoset_create_ticket tool do? +

Create a new Infoset ticket. It is categorised as a Write tool in the Infoset MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on infoset_create_ticket? +

Register the Infoset MCP server in PolicyLayer and add a rule for infoset_create_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Infoset. Nothing to install.

What risk level is infoset_create_ticket? +

infoset_create_ticket is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit infoset_create_ticket? +

Yes. Add a rate_limit block to the infoset_create_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block infoset_create_ticket completely? +

Set action: deny in the PolicyLayer policy for infoset_create_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides infoset_create_ticket? +

infoset_create_ticket is provided by the Infoset MCP server (sudohakan/infoset-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.