Supprime un ticket par son ID.
AI agents call delete_ticket to permanently remove resources in GLPI MCP — typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.
An AI agent that decides to call delete_ticket doesn't hesitate, doesn't double-check, and doesn't stop at one. Whatever it removes from GLPI MCP is gone — there is no undo for destructive operations.
Attacks that exploit this kind of access
Supprime un ticket par son ID. It is categorised as a Destructive tool in the GLPI MCP MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.
Register the GLPI MCP server in PolicyLayer and add a rule for delete_ticket: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches GLPI MCP. Nothing to install.
delete_ticket is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.
Yes. Add a rate_limit block to the delete_ticket rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for delete_ticket. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
delete_ticket is provided by the GLPI MCP server (svtica/glpi-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.