create_solution_article · Freshservice MCP Server MCP

WHAT IT DOES

What create_solution_article does on Freshservice MCP Server

AI agents use create_solution_article to create or update resources in Freshservice MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your Freshservice MCP Server environment.

WHY IT NEEDS A POLICY

Why create_solution_article needs a policy

This tool creates new knowledge base articles, which is a reversible write operation. It does not execute code or trigger external operations (Execute), does not delete or overwrite data irreversibly (Destructive), does not involve financial transactions (Financial), and does not merely retrieve data (Read).

From the tool's definition Tool name 'create_solution_article' and description 'Create a new knowledge base article' indicate creation of new data in the knowledge base system.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_solution_article Rate-limited

create_solution_article stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_solution_article": {
      "limits": [
        {
          "counter": "create_solution_article_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches Freshservice MCP Server, so you can run agents against it safely.

FAQ

Questions about create_solution_article

What does the create_solution_article tool do? +

Create a new knowledge base article. It is categorised as a Write tool in the Freshservice MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_solution_article? +

Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for create_solution_article: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.

What risk level is create_solution_article? +

create_solution_article is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_solution_article? +

Yes. Add a rate_limit block to the create_solution_article rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_solution_article completely? +

Set action: deny in the PolicyLayer policy for create_solution_article. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_solution_article? +

create_solution_article is provided by the Freshservice MCP Server MCP server (tannertm0/freshservice-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.