List Freshservice problems
AI agents call list_problems to retrieve information from Freshservice MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves or queries problem data from Freshservice without creating, modifying, or deleting records. It has no side effects and represents a standard read operation. The blast radius is minimal—the tool can only expose existing data that the authenticated user is already authorized to access.
From the tool's definition Tool name 'list_problems' and description 'List Freshservice problems' indicate data retrieval with no modification. The verb 'list' is a classic read operation that queries and retrieves existing problem records without side effects.
Attacks that exploit this kind of access
List Freshservice problems. It is categorised as a Read tool in the Freshservice MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for list_problems: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.
list_problems is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_problems rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_problems. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_problems is provided by the Freshservice MCP Server MCP server (tannertm0/freshservice-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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