List articles in a knowledge base folder
AI agents call list_solution_articles to retrieve information from Freshservice MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool performs a query/list operation against knowledge base articles, returning information without side effects. It fits the Read category definition: 'retrieves or queries data; no side effects (search, list, get, fetch).' The severity is low because listing public or internal documentation poses minimal risk even if an AI agent misuses it — the worst outcome is information disclosure of already-stored…
From the tool's definition Tool name is 'list_solution_articles' and description states 'List articles in a knowledge base folder' — this is a retrieval operation with no modification, creation, or deletion of data.
Attacks that exploit this kind of access
List articles in a knowledge base folder. It is categorised as a Read tool in the Freshservice MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for list_solution_articles: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.
list_solution_articles is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_solution_articles rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_solution_articles. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_solution_articles is provided by the Freshservice MCP Server MCP server (tannertm0/freshservice-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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