List knowledge base categories in Freshservice
AI agents call list_solution_categories to retrieve information from Freshservice MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool queries and returns existing knowledge base category data without modifying, executing, or deleting anything. It is a simple read operation with minimal blast radius if misused by an AI agent.
From the tool's definition Tool name 'list_solution_categories' and description 'List knowledge base categories in Freshservice' indicate a retrieval operation with no side effects.
Attacks that exploit this kind of access
List knowledge base categories in Freshservice. It is categorised as a Read tool in the Freshservice MCP Server MCP Server, which means it retrieves data without modifying state.
Register the Freshservice MCP Server MCP server in PolicyLayer and add a rule for list_solution_categories: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches Freshservice MCP Server. Nothing to install.
list_solution_categories is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the list_solution_categories rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for list_solution_categories. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
list_solution_categories is provided by the Freshservice MCP Server MCP server (tannertm0/freshservice-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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