ai_search

What ai_search does on ServiceNow-MCP

AI agents call ai_search to retrieve information from ServiceNow-MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why ai_search is rated Low

This is a read-only operation that retrieves or queries data from ServiceNow knowledge bases, catalogs, and incident records without any side effects. It does not create, modify, delete, or execute external operations. The low severity reflects minimal blast radius—misuse would only retrieve information the agent might not be authorized to see, but cannot alter system state or trigger unintended actions.

From the tool's definition Tool performs semantic AI-powered search across KB, catalog, and incidents. The description uses search and query terminology ('search across') with no mention of modification, execution, deletion, or financial operations.

The rule that runs ai_search safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For ai_search, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "ai_search": {}
  }
}

Questions about ai_search