create_catalog_ui_policy
[Write] Create a UI policy for a catalog item form
This record as markdown: /tools/tedorigawa001-servicenow-mcp/create-catalog-ui-policy.md
What create_catalog_ui_policy does on ServiceNow-MCP
AI agents use create_catalog_ui_policy to create or update resources in ServiceNow-MCP, usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceNow-MCP environment.
Why create_catalog_ui_policy is rated Medium
This is a Write operation as it creates new configuration in ServiceNow that can be modified or removed. The severity is high because UI policies control form behavior and validation across potentially many users and catalog requests, making misconfiguration a significant operational risk.
From the tool's definition Tool is explicitly marked as [Write] and creates a UI policy for a catalog item form. The action is reversible as policies can be modified or deleted, and it does not result in permanent data loss or financial transactions.
Attacks that exploit this kind of access
The rule that runs create_catalog_ui_policy safely
PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For create_catalog_ui_policy, this is the rule to start with:
create_catalog_ui_policy stays usable, but capped: an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.
The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow-MCP, apply this rule, and every create_catalog_ui_policy call is checked against it from then on.
Questions about create_catalog_ui_policy
[Write] Create a UI policy for a catalog item form. It is categorised as a Write tool in the ServiceNow-MCP MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.
Register the ServiceNow MCP server in PolicyLayer and add a rule for create_catalog_ui_policy: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.
create_catalog_ui_policy is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.
Yes. Add a rate_limit block to the create_catalog_ui_policy rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for create_catalog_ui_policy. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
create_catalog_ui_policy is provided by the ServiceNow MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
More on ServiceNow, and thousands of servers like it.
This server
Across the catalogue