Get full configuration details of a Service Portal by sys_id or URL suffix
AI agents call get_portal to retrieve information from ServiceNow-MCP without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool queries and returns configuration data about a Service Portal without altering state, executing code, or triggering external operations. It is a read-only retrieval operation with minimal blast radius—an AI agent misusing it could only enumerate portal configurations, not compromise systems or data integrity.
From the tool's definition Tool retrieves 'full configuration details' of a Service Portal via identifier (sys_id or URL suffix) with no modification, deletion, or execution verbs present.
Attacks that exploit this kind of access
Get full configuration details of a Service Portal by sys_id or URL suffix. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.
Register the ServiceNow- MCP server in PolicyLayer and add a rule for get_portal: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.
get_portal is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_portal rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_portal. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_portal is provided by the ServiceNow- MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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