get_va_conversation

Get conversation history for a Virtual Agent session

SERVERServiceNow-MCP SOURCEtedorigawa001/servicenow-mcp

Low RISK CLASS

Category Read

Parameters 00 required

Recommended Allowedsee the rule below

Registry record Grade F, identity unverified Pull the record →

This record as markdown: /tools/tedorigawa001-servicenow-mcp/get-va-conversation.md

WHAT IT DOES

What get_va_conversation does on ServiceNow-MCP

AI agents call get_va_conversation to retrieve information from ServiceNow-MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

RISK

Why get_va_conversation is rated Low

This tool retrieves historical conversation data from a Virtual Agent session. The verb 'get' combined with 'conversation history' clearly indicates a read-only operation that queries existing information without creating, modifying, or deleting any data. The blast radius is minimal as the tool only surfaces information that already exists in the system.

From the tool's definition Tool name 'get_va_conversation' with description 'Get conversation history for a Virtual Agent session' indicates retrieval of existing data with no modification or side effects.

Attacks that exploit this kind of access

RECOMMENDED RULE

The rule that runs get_va_conversation safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For get_va_conversation, this is the rule to start with:

get_va_conversation Allowed

get_va_conversation is read-only, so it stays allowed. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "get_va_conversation": {}
  }
}

ALLOW ONLY THIS TOOL → Instant setup, no code required.

The button opens the PolicyLayer dashboard: create your workspace, connect ServiceNow-MCP, apply this rule, and every get_va_conversation call is checked against it from then on.

FAQ

Questions about get_va_conversation

What does the get_va_conversation tool do? +

Get conversation history for a Virtual Agent session. It is categorised as a Read tool in the ServiceNow-MCP MCP Server, which means it retrieves data without modifying state.

How do I enforce a policy on get_va_conversation? +

Register the ServiceNow MCP server in PolicyLayer and add a rule for get_va_conversation: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceNow-MCP. Nothing to install.

What risk level is get_va_conversation? +

get_va_conversation is a Read tool with low risk. Read-only tools are generally safe to allow by default.

Can I rate-limit get_va_conversation? +

Yes. Add a rate_limit block to the get_va_conversation rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block get_va_conversation completely? +

Set action: deny in the PolicyLayer policy for get_va_conversation. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides get_va_conversation? +

get_va_conversation is provided by the ServiceNow MCP server (tedorigawa001/servicenow-mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.

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