list_va_conversations

What list_va_conversations does on ServiceNow-MCP

AI agents call list_va_conversations to retrieve information from ServiceNow-MCP without modifying anything. It is typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.

Why list_va_conversations is rated Low

This tool retrieves and displays existing Virtual Agent conversation data without modifying, deleting, or executing any operations. It has no side effects beyond data retrieval. The blast radius of misuse is minimal—an attacker could potentially view conversation history but cannot alter system state, trigger actions, or cause financial harm.

From the tool's definition Tool name 'list_va_conversations' with description 'List recent Virtual Agent conversations' indicates a retrieval operation. The verb 'list' and the absence of any modification, deletion, execution, or financial language confirm this is a read-only query.

The rule that runs list_va_conversations safely

PolicyLayer is an MCP gateway: it sits between your AI agents and ServiceNow-MCP, and checks every tool call against a rule you set before the call runs. Nothing changes on the server itself. For list_va_conversations, this is the rule to start with:

{
  "version": "1",
  "default": "deny",
  "tools": {
    "list_va_conversations": {}
  }
}

Questions about list_va_conversations