add_request_attachment · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What add_request_attachment does on ServiceDesk Plus MCP Server

AI agents use add_request_attachment to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why add_request_attachment needs a policy

This tool creates or modifies data in a reversible manner by attaching files to service requests. It does not execute code, delete data, or move money. Severity is medium because unauthorized attachment uploads could introduce malware, bypass security controls, or spam support systems, affecting multiple requests and users, but the action itself is reversible (attachments can be removed).

From the tool's definition Tool name 'add_request_attachment' and description 'Thêm attachment vào request' (Vietnamese: 'Add attachment to request') indicate the tool creates or attaches files to existing requests, which modifies request data.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

add_request_attachment Rate-limited

add_request_attachment stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "add_request_attachment": {
      "limits": [
        {
          "counter": "add_request_attachment_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about add_request_attachment

What does the add_request_attachment tool do? +

Thêm attachment vào request. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on add_request_attachment? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for add_request_attachment: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is add_request_attachment? +

add_request_attachment is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit add_request_attachment? +

Yes. Add a rate_limit block to the add_request_attachment rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block add_request_attachment completely? +

Set action: deny in the PolicyLayer policy for add_request_attachment. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides add_request_attachment? +

add_request_attachment is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.