add_worklog_entry · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What add_worklog_entry does on ServiceDesk Plus MCP Server

AI agents use add_worklog_entry to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why add_worklog_entry needs a policy

This tool creates new data (a worklog entry) within a ticket management system, modifying the ticket's history/documentation reversibly. Worklogs are typically append-only entries tracking work performed, time spent, and notes—new entries do not delete prior data and the action is reversible (entries can be edited or removed in most systems).

From the tool's definition Tool name 'add_worklog_entry' and description 'Thêm worklog entry vào request' (Add worklog entry to request) indicates creating/appending a worklog record to an existing request/ticket.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

add_worklog_entry Rate-limited

add_worklog_entry stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "add_worklog_entry": {
      "limits": [
        {
          "counter": "add_worklog_entry_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about add_worklog_entry

What does the add_worklog_entry tool do? +

Thêm worklog entry vào request. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on add_worklog_entry? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for add_worklog_entry: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is add_worklog_entry? +

add_worklog_entry is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit add_worklog_entry? +

Yes. Add a rate_limit block to the add_worklog_entry rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block add_worklog_entry completely? +

Set action: deny in the PolicyLayer policy for add_worklog_entry. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides add_worklog_entry? +

add_worklog_entry is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.