approve_request · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What approve_request does on ServiceDesk Plus MCP Server

AI agents use approve_request to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why approve_request needs a policy

This tool modifies request state reversibly within the CMDB/ticketing system. It does not delete data (Destructive), execute arbitrary code (Execute), move money (Financial), or retrieve data without side effects (Read).

From the tool's definition Tool name 'approve_request' with description 'Phê duyệt request' (approve request in Vietnamese) indicates state modification of a request/ticket object.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

approve_request Rate-limited

approve_request stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "approve_request": {
      "limits": [
        {
          "counter": "approve_request_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about approve_request

What does the approve_request tool do? +

Phê duyệt request. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on approve_request? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for approve_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is approve_request? +

approve_request is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit approve_request? +

Yes. Add a rate_limit block to the approve_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block approve_request completely? +

Set action: deny in the PolicyLayer policy for approve_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides approve_request? +

approve_request is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.