assign_request · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What assign_request does on ServiceDesk Plus MCP Server

AI agents use assign_request to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why assign_request needs a policy

This tool creates or modifies ticket/request state by reassigning work items to technicians and groups. It has reversible side effects (the assignment can be changed again later), making it a Write operation rather than Read.

From the tool's definition Tool name 'assign_request' and description 'Gán request cho technician và group' (Assign request to technician and group) indicate the tool modifies a request's assignment state by changing its assignee and group properties.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

assign_request Rate-limited

assign_request stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "assign_request": {
      "limits": [
        {
          "counter": "assign_request_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about assign_request

What does the assign_request tool do? +

Gán request cho technician và group. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on assign_request? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for assign_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is assign_request? +

assign_request is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit assign_request? +

Yes. Add a rate_limit block to the assign_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block assign_request completely? +

Set action: deny in the PolicyLayer policy for assign_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides assign_request? +

assign_request is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.