close_request · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What close_request does on ServiceDesk Plus MCP Server

AI agents use close_request to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why close_request needs a policy

This tool modifies request state by marking it as closed, which is a significant state change in a service desk system. While the action may technically be reversible (a technician could reopen), from a functional standpoint it represents a material modification to data state. It does not delete data (thus not Destructive) nor does it execute arbitrary code (thus not Execute).

From the tool's definition The tool description states 'Đóng request với closure code và resolution' (Close request with closure code and resolution).

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

close_request Rate-limited

close_request stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "close_request": {
      "limits": [
        {
          "counter": "close_request_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about close_request

What does the close_request tool do? +

Đóng request với closure code và resolution. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on close_request? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for close_request: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is close_request? +

close_request is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit close_request? +

Yes. Add a rate_limit block to the close_request rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block close_request completely? +

Set action: deny in the PolicyLayer policy for close_request. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides close_request? +

close_request is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.