create_configuration_item · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What create_configuration_item does on ServiceDesk Plus MCP Server

AI agents use create_configuration_item to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why create_configuration_item needs a policy

This tool creates new records in the Configuration Management Database (CMDB), which is a reversible write operation. While data creation is not destructive, misconfiguration or creation of incorrect configuration items could disrupt asset tracking and inventory management.

From the tool's definition Tool name is 'create_configuration_item' and description states it creates a new Configuration Item in CMDB. The verb 'create' indicates data creation.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_configuration_item Rate-limited

create_configuration_item stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_configuration_item": {
      "limits": [
        {
          "counter": "create_configuration_item_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about create_configuration_item

What does the create_configuration_item tool do? +

Tạo Configuration Item mới trong CMDB. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_configuration_item? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for create_configuration_item: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is create_configuration_item? +

create_configuration_item is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_configuration_item? +

Yes. Add a rate_limit block to the create_configuration_item rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_configuration_item completely? +

Set action: deny in the PolicyLayer policy for create_configuration_item. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_configuration_item? +

create_configuration_item is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.