create_location · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What create_location does on ServiceDesk Plus MCP Server

AI agents use create_location to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why create_location needs a policy

The tool creates new location records in the CMDB/asset management system, which is a Write operation (data creation). It has medium severity because misconfigured locations could affect asset management and ticketing workflows, but the impact is contained to organizational data structure and is reversible. It does not execute code, delete data irreversibly, or move finances.

From the tool's definition Tool name 'create_location' and description 'Create a new location in ServiceDesk Plus' indicate creation of new data records. This is a reversible write operation—locations can be modified or deleted later.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_location Rate-limited

create_location stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_location": {
      "limits": [
        {
          "counter": "create_location_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about create_location

What does the create_location tool do? +

Tạo location mới trong ServiceDesk Plus. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_location? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for create_location: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is create_location? +

create_location is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_location? +

Yes. Add a rate_limit block to the create_location rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_location completely? +

Set action: deny in the PolicyLayer policy for create_location. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_location? +

create_location is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.