create_site · ServiceDesk Plus MCP Server MCP: Risk & Policy

WHAT IT DOES

What create_site does on ServiceDesk Plus MCP Server

AI agents use create_site to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why create_site needs a policy

This tool creates a new site, which is a reversible write operation that modifies the system's configuration/structure. It does not execute arbitrary code, delete data irreversibly, or handle financial transactions. While it affects infrastructure configuration, the action can typically be undone by deleting the created site.

From the tool's definition Tool name 'create_site' and description 'Tạo site mới trong ServiceDesk Plus' (Create new site in ServiceDesk Plus) indicate creation of a new organizational/configuration entity.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_site Rate-limited

create_site stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_site": {
      "limits": [
        {
          "counter": "create_site_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about create_site

What does the create_site tool do? +

Tạo site mới trong ServiceDesk Plus. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_site? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for create_site: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is create_site? +

create_site is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_site? +

Yes. Add a rate_limit block to the create_site rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_site completely? +

Set action: deny in the PolicyLayer policy for create_site. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_site? +

create_site is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.