create_software_license · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What create_software_license does on ServiceDesk Plus MCP Server

AI agents use create_software_license to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why create_software_license needs a policy

This tool creates a new software license entry, which modifies system data in a reversible manner (the license record can be updated or deleted). It does not execute arbitrary code, does not delete data irreversibly, and does not involve financial transactions directly—though licenses may have financial implications, the tool itself only creates a record. This falls squarely into the Write category.

From the tool's definition Tool name 'create_software_license' and description 'Tạo software license mới' (Create new software license) indicate creation of a new license record in the system.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_software_license Rate-limited

create_software_license stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_software_license": {
      "limits": [
        {
          "counter": "create_software_license_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about create_software_license

What does the create_software_license tool do? +

Tạo software license mới. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_software_license? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for create_software_license: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is create_software_license? +

create_software_license is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_software_license? +

Yes. Add a rate_limit block to the create_software_license rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_software_license completely? +

Set action: deny in the PolicyLayer policy for create_software_license. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_software_license? +

create_software_license is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.