create_user_group · ServiceDesk Plus MCP Server MCP

WHAT IT DOES

What create_user_group does on ServiceDesk Plus MCP Server

AI agents use create_user_group to create or update resources in ServiceDesk Plus MCP Server — usually the action step of a workflow, after the agent has gathered context. Every call changes real data in your ServiceDesk Plus MCP Server environment.

WHY IT NEEDS A POLICY

Why create_user_group needs a policy

This tool creates a new user group, which is a reversible operation that modifies the system's user management structure. It does not delete data (Destructive), move money (Financial), or execute arbitrary code (Execute). Creation of user groups could have security implications if misused (e.g., creating groups with unintended permissions), warranting medium severity.

From the tool's definition Tool name 'create_user_group' and description 'Tạo user group mới trong ServiceDesk Plus' (Create new user group in ServiceDesk Plus) indicates creation of a new organizational entity.

Attacks that exploit this kind of access

Recommended rule Ready

Verdict

create_user_group Rate-limited

create_user_group stays usable, but capped — an agent stuck in a loop can't make hundreds of changes a minute. Everything else on the server is denied unless you say otherwise.

View as policy code

policy.json

{
  "version": "1",
  "default": "deny",
  "tools": {
    "create_user_group": {
      "limits": [
        {
          "counter": "create_user_group_rate",
          "window": "minute",
          "max": 30,
          "scope": "grant"
        }
      ]
    }
  }
}

LIMIT THIS TOOL →

Instant setup, no code required.

PolicyLayer is an MCP gateway: every tool call is checked against your rule before it reaches ServiceDesk Plus MCP Server, so you can run agents against it safely.

FAQ

Questions about create_user_group

What does the create_user_group tool do? +

Tạo user group mới trong ServiceDesk Plus. It is categorised as a Write tool in the ServiceDesk Plus MCP Server MCP Server, which means it can create or modify data. Consider rate limits to prevent runaway writes.

How do I enforce a policy on create_user_group? +

Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for create_user_group: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.

What risk level is create_user_group? +

create_user_group is a Write tool with medium risk. Write tools should be rate-limited to prevent accidental bulk modifications.

Can I rate-limit create_user_group? +

Yes. Add a rate_limit block to the create_user_group rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.

How do I block create_user_group completely? +

Set action: deny in the PolicyLayer policy for create_user_group. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.

What MCP server provides create_user_group? +

create_user_group is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.