Xóa attachment khỏi request
AI agents call delete_request_attachment to permanently remove resources in ServiceDesk Plus MCP Server — typically in cleanup and lifecycle workflows. It does its job in a single call, and there is no undo.
This tool permanently removes attachments from requests without the ability to recover them. Deletion operations are irreversible and fall into the Destructive category. While the blast radius is somewhat limited to individual attachments rather than entire records, unauthorized deletion of request documentation could disrupt audit trails, compliance records, or critical evidence needed for ticket resolution and…
From the tool's definition Tool name 'delete_request_attachment' and description 'Xóa attachment khỏi request' (Vietnamese: 'Delete attachment from request') — the verb 'delete' indicates irreversible removal of data.
Attacks that exploit this kind of access
Xóa attachment khỏi request. It is categorised as a Destructive tool in the ServiceDesk Plus MCP Server MCP Server, which means it can permanently delete or destroy data. Block by default and require explicit approval.
Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for delete_request_attachment: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.
delete_request_attachment is a Destructive tool with critical risk. Critical-risk tools should be blocked by default and only enabled with explicit human approval.
Yes. Add a rate_limit block to the delete_request_attachment rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for delete_request_attachment. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
delete_request_attachment is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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