Lấy thông tin phê duyệt của request
AI agents call get_request_approvals to retrieve information from ServiceDesk Plus MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves or queries approval information associated with a service request. It performs a read-only operation with no side effects, no data modification, and no execution of commands. The 'get' prefix and 'thông tin' (information) retrieval pattern confirm this is a simple data retrieval function.
From the tool's definition Tool name 'get_request_approvals' and description 'Lấy thông tin phê duyệt của request' (Vietnamese for 'Get approval information of request') indicate retrieval of existing approval data without modification.
Attacks that exploit this kind of access
Lấy thông tin phê duyệt của request. It is categorised as a Read tool in the ServiceDesk Plus MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for get_request_approvals: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.
get_request_approvals is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_request_approvals rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_request_approvals. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_request_approvals is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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