Lấy feedback/survey của request
AI agents call get_request_feedback to retrieve information from ServiceDesk Plus MCP Server without modifying anything — typically the context-gathering step in research, monitoring, and reporting workflows, before the agent takes action elsewhere.
This tool retrieves or queries feedback/survey information without modifying, deleting, or executing operations. It has no side effects and follows the Read category pattern of data retrieval operations like 'get' or 'fetch'. The blast radius of misuse is minimal—an AI agent could over-retrieve feedback data but cannot modify or delete it.
From the tool's definition Tool name 'get_request_feedback' and description 'Lấy feedback/survey của request' (Vietnamese: 'Get feedback/survey of request') indicate retrieval of existing feedback or survey data associated with a request.
Attacks that exploit this kind of access
Lấy feedback/survey của request. It is categorised as a Read tool in the ServiceDesk Plus MCP Server MCP Server, which means it retrieves data without modifying state.
Register the ServiceDesk Plus MCP Server MCP server in PolicyLayer and add a rule for get_request_feedback: allow, deny, rate-limit, or require approval. Point your MCP client at the PolicyLayer proxy URL and the rule is enforced on every call, before it reaches ServiceDesk Plus MCP Server. Nothing to install.
get_request_feedback is a Read tool with low risk. Read-only tools are generally safe to allow by default.
Yes. Add a rate_limit block to the get_request_feedback rule in your PolicyLayer policy. For example, setting max: 10 and window: 60 limits the tool to 10 calls per minute. Rate limits are tracked per agent session and reset automatically.
Set action: deny in the PolicyLayer policy for get_request_feedback. The AI agent will receive a policy violation error and cannot call the tool. You can also include a reason field to explain why the tool is blocked.
get_request_feedback is provided by the ServiceDesk Plus MCP Server MCP server (thichcode/servicedeskplus_mcp). PolicyLayer sits as a proxy in front of this server to enforce policies before tool calls reach the server.
Every MCP server has a record like this.
Type a name, get the same breakdown: verified identity, auth posture, risk grade, capabilities, recommended policy.
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